1. Delivery time
Delivery times for standard shipments in Germany is 48 hours, in the European Union 7 working days, and to countries outside the European Union 14 working days.
These delivery times apply for orders which are received before 12 o'clock midday (CET).
The undertaking to ensure delivery times for shipments abroad depends on prompt customs clearance in the receiving country. Force majeure or disruptions to business, such as riots, strikes or lock-outs, that occur on the vendor's side or on the vendor's suppliers' side which, through no fault of the vendor's, temporarily prevent the vendor from delivering the purchased item within the periods specified in items 3.1 and 3.2 shall extend these periods by the duration of these circumstances.
Some items are dispatched as shipping items because of their large size or weight. We will inform you about the delivery time.
2. Logistics partner
The items ordered will be packed as quickly as possible by us and handed over to our logistics partner DHL or UPS ready for dispatch. Please note that we have no influence on delays which are caused by DHL/UPS.
3. Delivery tracking
You can also ascertain the current tracking status of your package at https://www.dhl.de/ or https://www.ups.com/de/en using your package ID number / shipment number. You can obtain further tracking information by email or from our telephone customer support.
4. Shipment costs
The shipment of cigarette lighters abroad entails increased shipment costs.
If, for technical or logistical reasons, multiple shipments are required, we will of course only make a single charge for the shipments.
If not otherwise stated in the order confirmation the delivery occurs "ex works Mannheim, Germany". Always, the delivery will be made on danger and expense of the receiver. If nothing else agreed, the mode of transport remains reserved. Particular import duties must be paid by customer.